When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.
The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP. Telephone: 0345 015 4033 www.ombudsman.org.uk
The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London, CR9 2ER. Telephone: 08456 120 540 www.dentalcomplaints.org.uk
The General Dental Council, 37 Wimpole Street, London. W1N 8DQ. Telephone: 0845 222 4141, the dentists’ regulatory body for complaints about professional misconduct
“I have recently completed my braces treatment with Dr Rick, he gave my smile back as I thought I could never smile confidently again. He was very clear…”
“The Best Dentist in London. My first visit was an emergency appointment, and the service I received has kept me going back. The staff have always been friendly,…”
“Excellent - very informative about the replacement filling I had and expectations of how long it would last. Also very attentive to my comfort during my follow-up hygiene…”
“I have visited Kings Cross Dental multiple times and always receive fantastic service. The staff are polite and both dentists friendly, clear and informative. The practice is clean,…”
“Excellent service, very kind and helpful at the reception and the Doctor's are well experienced. I had my wisdom tooth removed in 10 minutes and didn’t feel a…”
“I recently visited the Kings Cross Dental clinic for a wisdom tooth extraction and a filling. I was very stressed, but Dr. Nisar ensured the process was smooth…”
“Hygienic, always feel in safe hands, highest standards practice, Dr Rick is intelligent wise. Recommend this practice for all dental treatments.”
“Very professional and flexible with appointments. I regularly come here for teeth cleanings. They’re great!”