Google Rating
4.2
Carnaby Street Dental
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location
  • 285-287 Gray's Inn Road
  • London
  • WC1X 8QD

In this practice we take complaints very seriously indeed and try to ensure that all our patients are pleased with their experience of our service.

When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.

Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.

  1. The person responsible for dealing with any complaint about the service which we provide Dr. Baber Nisar, Principle Dentist.
  2. If a patient complains on the telephone or in person, we will listen to their complaint and offer to refer him or her to the Principle Dentist immediately. If the Principle Dentist is not available at the time, then the patient will be informed when they will be able to talk to the Principle Dentist and arrangements will be made for this to happen. The member of staff will take brief details of the complaint and pass them on to the Principle Dentist. If we cannot arrange this within a reasonable period or if the patient does not wish to wait to discuss the matter, arrangements will be made for someone else to deal with it.
  3. If the patient complains in writing or by email, it will be passed on immediately to the Principle Dentist, Dr. Baber Nisar.
  4. If a complaint is about any aspect of clinical care or associated charges it will normally be referred to the dentist concerned, unless the patient does not want this to happen.
  5. We will acknowledge the patient’s complaint in writing and enclose a copy of this code of practice within three working days.
  6. We will seek to investigate the complaint within ten working days of receipt to give an explanation of the circumstances which led to the complaint. If the patient does not wish to meet us, then we will attempt to talk to them on the telephone. If we are unable to investigate the complaint within ten working days we will notify the patient, giving reasons for the delay and a likely period within which the investigation will be completed.
  7. We will confirm the decision about the complaint in writing immediately after completing our investigation.
  8. Proper and comprehensive records are kept of any complaint received as well as any actions taken to improve services as a consequence of a complaint.
  9. If patients are not satisfied with the result of our procedure then a complaint may be made to:

The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP. Telephone: 0345 015 4033 www.ombudsman.org.uk

The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London, CR9 2ER. Telephone: 08456 120 540 www.dentalcomplaints.org.uk

The General Dental Council, 37 Wimpole Street, London. W1N 8DQ. Telephone: 0845 222 4141, the dentists’ regulatory body for complaints about professional misconduct

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We love our patients

“I have recently completed my braces treatment with Dr Rick, he gave my smile back as I thought I could never smile confidently again. He was very clear…”

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Jay B

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We love our patients

“The Best Dentist in London. My first visit was an emergency appointment, and the service I received has kept me going back. The staff have always been friendly,…”

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John H

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We love our patients

“Excellent - very informative about the replacement filling I had and expectations of how long it would last. Also very attentive to my comfort during my follow-up hygiene…”

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Peter R

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We love our patients

“I have visited Kings Cross Dental multiple times and always receive fantastic service. The staff are polite and both dentists friendly, clear and informative. The practice is clean,…”

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Andy M

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We love our patients

“Excellent service, very kind and helpful at the reception and the Doctor's are well experienced. I had my wisdom tooth removed in 10 minutes and didn’t feel a…”

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Mo B

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We love our patients

“I recently visited the Kings Cross Dental clinic for a wisdom tooth extraction and a filling. I was very stressed, but Dr. Nisar ensured the process was smooth…”

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Elena M

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We love our patients

“Hygienic, always feel in safe hands, highest standards practice, Dr Rick is intelligent wise. Recommend this practice for all dental treatments.”

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Chris S

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We love our patients

“Very professional and flexible with appointments. I regularly come here for teeth cleanings. They’re great!”

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Alexa T

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We love our patients

“Very professional dentist. The surgery is very safe and clean with modern equipment. I received 1st class service..the best dentist I ever had.”

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Amy B

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location
  • 285-287 Gray's Inn Road
  • London
  • WC1X 8QD

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